Support
Get help
Two steps: run the ten-second test, then write to us. We read every mail.
Step 1: run the built-in test
Most reports are solved by the Test tab in the extension options (or the web test page). It checks the three things that fail in practice: the connection service is reachable, the browser’s camera permission is sensible, and a camera device actually answers. If one of the three fails, the message tells you which one.
Step 2: write to us
Email support@karinaaz.com and include, if you can:
- The site where it happened (a link is perfect).
- Which mode you were using — Phone as Camera or Blank Screen.
- What the popup and the page showed, and what you expected instead.
- Your browser and version (Chrome, Edge, Brave), PC OS, and phone model if Phone mode.
- For pairing issues: how far you got — QR scanned? code shown? “Waiting for your phone”?
Please never send passwords, ID documents or payment details — we do not need them and you should not send them to anyone.
What to expect
We are a small team, but this is our main work. Typical first response is within two business days, and fixes ship quickly because the extension updates itself through the store. Bug fixes land in the changelog; bigger items are on the roadmap.
Known issues we are on
- Pairing across different networks (phone on mobile data, PC on office Wi-Fi) needs the Pro relay — planned, not yet live.
- Some managed/corporate laptops block camera access for extensions entirely; the test page will show this clearly.